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1. A Framework for Service Quality Assurance using Event Correlation Techniques

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2. Towards a Service Management Information Base

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3. Variety of QoS - the MNM Service Model

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4. A monitoring architecture supporting service management data composition

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5. CMDB – Yet Another MIB? On Reusing Management Model Concepts in ITIL Configuration Management

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6. Abstract Towards a Framework for IT Service Fault Management

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7. Towards a Framework for Failure Impact Analysis and Recovery with Respect to Service Level Agreements

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8. SPECIFICATION OF DEPENDENCIES FOR IT SERVICE FAULT MANAGEMENT

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9. Declarative Specification of Service Management Attributes

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10. A Framework for Failure Impact Analysis and Recovery with Respect to Service Level Agreements

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