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1. Munich Network Management Team Leibniz Computing Center

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2. Requirements on Quality Specification Posed by Service Orientation

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3. CMDB – Yet Another MIB? On Reusing Management Model Concepts in ITIL Configuration Management

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4. INSTITUT FÜR INFORMATIK DER LUDWIG–MAXIMILIANS–UNIVERSITÄT MÜNCHEN

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5. Using Unified Properties of Data-Flows as a Generic Basis to Describe QoS Parameters

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6. The MNM Service Model - Refined Views on Generic Service Management

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7. A Case-Driven Methodology for Applying the MNM Service Model

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8. Towards generic Service Management Concepts - A Service Model Based Approach

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9. Dienstgütebehandlung im Dienstlebenszyklus


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10. Requirements on Quality Specification Posed by Service Orientation


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